Job Description

Job Category: Customer Services
:
Rate of pay: 16.49 per hour*
*Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts available:

• Sunday, Monday, Wednesday & Thursday 6am to 2pm (30 hours per week)
• Sunday 7am to 3pm, Monday, Tuesday, Wednesday 11am to 7pm & Thursday 11am to 6.45pm (36 hours per week)

Training: 4 weeks, Monday to Friday 8am to 4pm based onsite at Radar Road, Leicester
Location: Hybrid working - At least one day a week at our Radar Road Contact Centre, Leicester, LE3 1UF
Please note, travel expenses will not be covered
About International:
Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.
NEXT is rapidly enhancing its global footprint, with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom, a premier multi-channel retailer in the US, and are preparing to open up to 10 NEXT-branded stores in key Indian cities, including Bengaluru, Delhi, and Mumbai.
With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.
At the heart of International, Language Advisors play a vital and rewarding role in providing exceptional service to our customers all over the world whenever they need us.
What you'll be doing:
As an International Language Advisor, you'll deliver outstanding service to our customers via inbound and outbound calls, emails, and chats, all while navigating our computer systems. Whether you're resolving account issues or tracking down missing parcels, your primary goal is simple: put the customer first.
With your exceptional communication skills, you'll build trust and connect with customers, carefully listening to their needs. Your attention to detail and problem-solving abilities will enable you to recommend the best course of action, ensuring each query is thoroughly resolved.
This role isn't your typical customer service job. With no sales targets to meet, you'll have the freedom to focus solely on providing exceptional service. Your success will be measured by the satisfaction you bring to every customer interaction.
What we're looking for:
With prior experience in customer service-ideally in a contact centre or customer-facing role-you bring a team-oriented mindset, a positive attitude, and a genuine passion for helping others.
Fluent in both written and spoken English and Hebrew, you possess strong literacy and numeracy skills and thrive in fast-paced environments.
You approach challenges with enthusiasm, demonstrating empathy as you resolve customer concerns to ensure they continue enjoying their shopping experience with us. Your ability to build rapport, combined with a resilient and upbeat attitude, makes you a key asset to any team.
Take the leap and become a valued member of the NEXT family. Apply today to make a difference in our customers' lives while growing your career in a dynamic, rewarding role!
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Next is proud to be a Disability Confident Employer (Level 2). We're committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team at Nextonline_careers@next.co.uk.
About Us: You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!
About the Team:

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.
?We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

Skills Required