Job Description

Join Our Innovative and Expanding Team as a Customer Service Advisor!

We are looking for a highly motivated and experienced Customer Service Advisor to join our busy Customer Service Team.

This exciting position is ideal for a customer-focused professional who thrives in a dynamic environment and has experience supporting customers through multiple communication channels.

If you are detail-oriented, proactive, and enjoy delivering exceptional customer experiences within a multi-functional office setting, this role offers great potential for development.

Key Responsibilities:

Customer Support:

Handle all customer enquiries across telephone, email, website and social media, ensuring every interaction is proactive, friendly and solution focused.

Order Processing:

Accurately manage and process customer orders across all platforms.

Showroom Support:

Assist customers visiting our showroom, providing knowledgeable and professional service.

Customer Relationship Management:

Build positive relationships with customers to ensure satisfaction and encourage repeat business.

General Administration:

Carry out a range of office and administrative tasks to support the smooth running of the team.

Trustpilot Management:

Monitor and respond to customer reviews, providing thoughtful feedback and escalating issues where required.

Marketing Support:

Assist with basic marketing administration tasks when needed.

Trade Show Attendance:

We exhibit at 2 trade shows a year (February and October), you will be part of the team dealing with face-to-face enquiries from the general public.
Comprehensive training will be provided to support a smooth and successful transition into the role.

We're looking for someone who demonstrates:

A minimum of 2years of experience in customer service and general administration. Strong interpersonal skills with a confident and engaging telephone and face-to-face manner. Excellent verbal and written communication abilities. Exceptional attention to detail and data accuracy. The capacity to perform effectively both independently and collaboratively within a fast-paced sales environment. Proficiency in Microsoft Office Suite, including Microsoft Teams. A proactive and adaptable learning style.

Position Details:

Job Type:

Permanent, Full-time - 37.5 hours per week

Salary:

25,000.00 per annum.

Working Hours:

Monday to Friday 9am until 5pm

Employee Benefits:

Regular company social events Company pension scheme Cycle to Work initiative Exclusive employee discounts Complimentary on-site parking
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension On-site parking Store discount
Work Location: In person