Job Description

Who We Are

At TDS (Tenancy Deposit Scheme), we've been helping to protect tenancy deposits and resolve disputes fairly since 2003. We're a not-for-profit company working right across the UK - with offices in Hemel Hempstead, Glasgow and Belfast - supporting landlords, letting agents and tenants with trusted, impartial services.

In 2022, we launched the New Homes Ombudsman Service, further strengthening our role in improving standards in the housing sector. We're proud of our collaborative, forward-thinking approach - always keeping our colleagues and customers at the heart of what we do.

About the Role

We're looking for a confident and friendly

Customer Service Advisor

to join our busy Operations team in

Hemel Hempstead

. As the first point of contact for customer enquiries, you'll play a key role in making sure our customers get clear, helpful, and professional support every time they reach out.

This role is ideal for someone who genuinely enjoys speaking to people, solving problems, and working in a fast-paced environment.

What You'll Be Doing

Handling incoming enquiries via phone and email Listening carefully and giving clear, accurate information to customers Logging enquiries to help us understand customer needs and trends Working closely with colleagues to ensure queries are resolved efficiently Staying up to speed with our services, systems and processes

What You'll Need

Strong communication skills - both verbal and written A positive, solutions-focused attitude Good computer skills, including Word, Outlook and Excel A background in customer service or administration Experience in housing is a bonus, but not essential

What You'll Get from Us

33 days holiday inc bank holidays BUPA Private healthcare BUPA Wellbeing cash plan Pension Scheme Additional day off for your birthday Structured salary progression - increases at 6 and 12 months Meaningful work with a company that puts people first Supportive team environment with training and development opportunities Flexible overtime options during busier periods Hybrid working and a modern office space in Hemel Hempstead Plus many more!

Sound Like You?

If you're looking to join a friendly, purpose-driven organisation where your customer service skills will really matter, we'd love to hear from you.

Apply today and help us deliver excellent support to millions of renters, landlords and letting agents across the UK.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Job Types: Full-time, Permanent

Pay: 25,669.66 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Shuttle service provided Sick pay Work from home
Ability to commute/relocate:

Hemel Hempstead HP2 7TG: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 3 years (required)
Work Location: In person

Reference ID: CSA Hemel