Job Description

The position of "Customer Service Advisor " has become available based from our office in Heywood.

The role and responsibility of the Customer Service Advisor is to follow up on all outstanding quotations which have been sent to the customer following a reactive call or preventative maintenance inspection to their site. and which has been created from our BigChange CRM

Responsibilities:

Working closely with Sales & Technical Team

From seeking approval of our proposal assist with the processing and update on the BigChange portal with all the details.

Obtaining feedback from customers following our installation works.

Collect and analyse customer feedback regarding our products, and rating the service.

Identifying areas for improvement from feedback.

Assisting with the preparation of Installation Manuals to be sent to the customer. Sending out Datasheets / FAQ statements.

Answering emails and phone queries from clients and able to deal with appropriately

Knowledge, Skills and Abilities

Confident and professional phone manner

Able to work on own initiative

Proficient in Microsoft disciplines

Good telephone manner

The Company

Protek Secure Systems believe that by working together with our clients we can deliver bespoke solutions to their suit their needs and requirements

We are a nationwide company offering a 365 service and pride ourselves in being ahead in regards to thinking outside of the box and providing our customers with solutions.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Free parking On-site parking Private medical insurance
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 3 years (preferred) Administrative experience: 3 years (preferred)
Language:

English (preferred)
Work Location: In person