Job Description

We're growing our Home Emergency Claims team and looking for part-time Customer Service Advisors to join us. You'll be helping customers when something goes wrong at home - from broken boilers to burst pipes - making sure they get fast, reliable support when they need it most.

What you'll do:

Take inbound and make outbound calls (no cold calling) Log claims accurately and arrange engineer visits Keep customers updated and ensure repairs are completed efficiently Work with colleagues to deliver excellent service
What we're looking for:

Must have at least 2 years Call Centre experience A positive, helpful attitude Good communication and attention to detail Confident using computers and multitasking Reliable and flexible, with availability Monday to Sunday between 8am and 6pm
Hours and training:

16 hours per week guaranteed minimum Shifts may vary, with rotas provided 4 weeks in advance Some weekend working required Full availability needed for one week of paid training
Pay and benefits:

Starting at National Minimum Wage, with pay reviews after training Weekly pay every Friday Monthly bonus scheme based on performance Company pension Extra annual leave the longer you're with us Statutory holiday entitlement for a 16-hour contract (inclusive of bank holidays) Free on-site parking Up to 20 positions available
About us:
We manage Home Emergency claims for customers across the UK. When something breaks or fails at home, we make sure help is on the way quickly. We're a supportive team that works with trust, care and respect for our customers and for each other.

As we like to say in Newcastle: "It's not just what we do, it's how we do it - with trust, care, and respect, every single time."
We're proud of our roots, proud of our people, and we always look after our customers the way we'd look after our own.

Job Type: Part-time

Pay: From 195.36 per week

Expected hours: No less than 16 per week

Work Location: In person