Job Description

Salary

28,613 - 29,147 per annum plus benefits

Contractual hours

35.25

Basis

Full Time

Region

Dundee

Package

Permanent

Job category/type

Customer Service

Date posted

14/07/2025

Job reference

REQ000043

Hillcrest Homes is recruiting for a Customer Service Advisor Housing

Hillcrest Homes has an exciting opportunity for a Customer Service Advisor to join our Customer Service team. Could you be the voice of Hillcrest, on the phone and online. Are you able to deliver an exceptional customer experience and find solutions by using your knowledge, operational expertise, and enthusiasm? If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you.

About the Role

As an Advisor you will be responsible for:

Logging and responding to incoming contact such as requests for tenancy changes, payments, new development information, service complaints, anti-social and nuisance behaviour and waiting list advice.

Working Pattern -

Monday 08:30 - 17:00

Tuesday 08:30 - 17:00

Wednesday 08:30 - 17:00

Thursday 12:00 - 17:00

Friday 08.30 - 16:00

About you

Be qualified to a minimum level 5 of the Scottish Credit Qualifications Framework in a relevant subject A great listener who can develop strong relationships with our customers by ensuring we do what we say we will Experience of delivering excellent customer service Confident in using IT applications and ability to learn new systems

About The Benefits

Pension Scheme Flexible Working Patterns Comprehensive Health and Well-being Package Free access to on-line discounts for well-known retailers Death in Service Benefit (up to three times your salary) Cycle to Work Scheme (great savings from 25% - 39% on bikes and accessories) * Tech Scheme (great savings of up to 12% on computers or laptops)