Job Description

Job Specification: Customer Service Advisor

Salary up to 26,000

Location:

Ilford

Industry:

Automotive Insurance (Warranty & GAP Cover)

Company:

Growing provider working with major brands including Ford

Employment Type:

Full-Time

About the Role

We are a rapidly expanding automotive insurance company seeking a proactive and customer-focused

Customer Service Advisor

to join our Ilford team. You will be responsible for handling warranty and GAP insurance quotations for both new and existing customers, as well as supporting customer enquiries related to cancellations, amendments, and general policy requirements.

This role is ideal for someone with strong telephone-based customer service experience and a positive, solution-driven attitude. Previous experience in a call centre, automotive, or insurance environment is beneficial but

not essential

.

Key Responsibilities

Provide accurate and timely warranty and GAP insurance quotations to customers and dealership partners. Handle inbound and outbound calls in a professional manner. Support existing customers with policy amendments, renewals, cancellations, and general queries. Maintain up-to-date knowledge of company products, terms, and compliance requirements. Log and update customer information and interactions in the CRM system. Build positive relationships with dealership clients including Ford, and other partners. Ensure high levels of customer satisfaction by delivering clear, friendly, and knowledgeable assistance. Work collaboratively with colleagues to meet team KPIs and service standards.

Skills & Experience Required

Previous telephone-based customer service experience (min 2 years essential).

Strong communication skills, both verbal and written. A positive and professional approach when handling customer enquiries. Ability to manage workloads, multitask, and remain calm under pressure. Good attention to detail and accuracy when processing data and quotations. Confidence using computer systems and CRM platforms.

Desirable (but not essential)

Previous experience working in a call centre, automotive, insurance, or Financial Services environment. Knowledge of warranty or GAP insurance products. Experience working with dealership networks or customer-facing retail clients.

What We Offer

Competitive salary and performance-based incentives. Friendly, supportive working environment with opportunities for growth. Full training on products, systems, and industry regulations.

Core working hours 9.00am - 5.30pm Monday - Friday

Currently working hybrid 3 days in the office 2 days from home per week

(You will be expected to work fulltime in the office for the first 1-2 months whilst training)

Job Type: Full-time, Permanent

Additional pay:

Yearly bonus
Benefits:

Company pension Work from home
Expected start date: Jan/Feb 2026

Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Benefits:

Company pension Work from home
Application question(s):

Are you computer literate? Do you have experience of working in telephone customer services?
Experience:

customer service: 2 years (required)
Work Location: In person