Job Description

Customer Service Advisor

Leatherhead

Are you ready to be part of a forward-thinking company that prioritises its people and their professional growth?

At Dean & Wood, we are one of the UK's leading refrigeration and air conditioning wholesalers, with 17 branches nationwide. We're on the lookout for a dynamic Customer Service Advisor to join our friendly team at our Leatherhead branch.

What does the role involve?

As a Customer Service Advisor, you'll be the first point of contact for our customers, providing fast and efficient responses to sales enquiries, resolving queries, and ensuring every customer experience is seamless. You'll also contribute to building lasting customer loyalty while supporting the team with sales and trade counter responsibilities.

What we're looking for:

A flexible, team-oriented individual with a passion for delivering exceptional service. Strong communication skills, with a professional telephone manner. Confidence using computers and managing customer orders across a diverse product range. Relevant experience in customer service or sales is an advantage but not essential--full training will be provided.

Why join Dean & Wood?

We invest in our people and provide a welcoming and supportive environment. You'll receive comprehensive training on our products and services to help you succeed in your role.

The Details:

Hours: 42.5 hours per week (Monday to Friday, 7:30am to 5:00pm or 6:30am to 4:00pm on a rota basis) Location: Leatherhead branch Salary: 27,636 Holidays: 25 days plus all bank holidays, increasing by 1 day annually (up to 30 days). Benefits: Company pension Life assurance Employee Assistance Programme Bike to Work Scheme Equal Opportunity Employer: We welcome applications from all qualified individuals.

How to Apply:

Send us your CV, along with a short cover letter detailing how your experience and skills make you the perfect fit for this role.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 27,636.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance
Work Location: In person