Job Description

Customer Service Advisor

Location: Morley, Leeds | Full Time | Competitive Salary

We are seeking an experienced and motivated Customer Service Advisor to join our busy and fast-paced pallet network transport company. This is a fantastic opportunity for someone with strong skills who thrives in a logistics or transport environment.

About the Role:

As Customer Service Advisor, you will join an existing team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to work under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

Handle customer queries and complaints professionally

Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery

Analyse customer service and report on performance

Drive continuous improvement in customer satisfaction and internal processes

Requirements:

Proven experience in a customer service role (transport/logistics sector preferred)

Excellent communication, organisational, and problem-solving skills

Ability to work under pressure in a fast-moving environment

Strong IT skills and experience using CRM systems

Positive, team-oriented approach with a can-do attitude

Contract Details:

Hours: Full-time, Monday-Friday 09.00-18.00

We're a growing company with a strong team ethos and commitment to excellent service. You'll be joining a supportive team and working in a dynamic, no-two-days-the-same environment where your contribution really makes a difference.

We offer:

Full training and ongoing support

A supportive team who love what they do

Career development opportunities in a growing business

25 days holiday plus bank holidays

Medicash Plan providing cashback on your day-to-day health treatments.

Complementary Employee Assist programme providing well-being, and financial help.

Store discounts from weekly shopping to big purchases

Funded annual company event for you and your partner

Opportunity to receive monthly Game Changer awards of 100

Double your annual salary in life insurance

Free food and drink events throughout the year

Long Service Awards

Employee of the Year award worth 1000

Job Types: Full-time, Permanent

Pay: 26,984.10 per year

Work Location: In person