Job Description

Customer Service Advisor

Location: Morley, Leeds | Full Time |

We are seeking an experienced and motivated Customer Service Advisor to join our busy and fast-paced pallet network transport company. This is a fantastic opportunity for someone with strong skills who wants to thrive in a logistics or transport environment.

About the Role:

As a Customer Service Advisor, you will join an existing team of 7 Customer Service advisors, ensuring the delivery of exceptional service to our customers. Your ability to work under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

Handle customer queries and complaints professionally

Collaborate with the transport team, warehouse team, and sales to ensure smooth delivery service.

Requirements:

Experience in a customer service role (transport/logistics sector preferred)

Excellent communication, organisational, and problem-solving skills

Ability to work under pressure in a fast-moving environment

Strong IT skills.

Positive, team-oriented approach with a can-do attitude

Contract Details:

Hours: Full-time, Monday-Friday 09.00-18.00

We're a growing company with a strong team ethos and commitment to excellent service. You'll be joining a supportive team and working in a dynamic environment where your contribution really makes a difference.

This is an office based role.

We offer:

Full training and ongoing

support

A

supportive

team who love what they do

Career development opportunities in a growing business

25 days holiday

plus bank holidays

Medicash Plan providing

cashback

on your day-to-day health treatments.

Complementary

Employee Assist programme providing well-being, and financial help.

Store

discounts

from weekly shopping to big purchases

Funded

annual company event for you and your partner

Opportunity to receive monthly Game Changer awards of

100

Double

your annual salary in life insurance

Free food

and drink events throughout the year

Long Service

Awards

Employee of the Year award worth

1000

Job Types: Full-time, Permanent

Pay: 26,984.10 per year

Work Location: In person