Job Description

We are looking for Customer Service Advisors to join us on an 11 week Fixed-Term Contract.
Start date: 03/11/2025
Contract Duration: 11 weeks
We have an exciting opportunity to join us as a Customer Service Advisor. We're obsessed about providing our customers with the ultimate delivery experience. In this dynamic role you'll contribute to this experience by supporting our internal and external customers. You'll support Client's & Customers who have had their service impacted and create resolutions to protect and develop our brand. You'll be proactive in investigating and resolving complaints & enquiries via phone and email, also working alongside our Depot & Delivery teams when required. We run our business with customers at the heart of what we do, and this is reflected in our forward-thinking Customer Service Team.
Interested? Take a look at the below to understand what you'll be doing in your role as a Customer Service Advisor at Evri!
You'll provide customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
You'll thrive in a busy contact centre environment as well as independently when required.
Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Meeting Customer Satisfaction and first-time resolution objectives to ensure the customer is at the heart of what we do.
Identify the root cause of the enquiry/complaint and find the appropriate solutions for the customer and ways to prevent recurrence.
Ensure that CRM is updated to record every stage of the investigation and the customer is kept informed within agreed SLAs.
Being the voice of the customer, working in collaboration with (but not limited to) Couriers, Delivery Teams, Contractors and our Parcelshop network to investigate all enquiries/complaints.
Still interested? Great news! We are looking for:
Proficient use of MS Office, Word, Excel, Outlook.
Good Maths and English skills written and verbal.
Ability to work under own initiative, with quick decision making and problem-solving skills.
Effective communicator at all levels.
Demonstrate confidentiality and professionalism when having access to critical or sensitive information, establishing trusting relationships.
Be a problem solver with excellent attention to detail.
At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We're excited for the future. Let's deliver it together.
Every parcel, every person, every place - every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you.

Skills Required