Job Description

Job Advert

Location:

Leeds LS1 (Office Based)

Working Hours:

08:45 - 17:15

Contract Type:

Fixed term contract until March 2026

Start Date:

ASAP



Merging science and innovation, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers globally



We're passionate about quality, performance, and making every day a good hair day. Now, we're looking for a Customer Service Advisor who shares that passion and is ready to provide a best-in-class service experience for every ghd customer.

ABOUT THIS ROLE

As a Customer Service Advisor, you'll be the first point of contact for our customers. Whether it's helping with product queries, troubleshooting, or warranty support - you'll make every interaction smooth, friendly, and efficient.

Responsibilities will include:

Responding to customer queries via phone, email, live chat and social media. Handling product questions, returns, warranty claims, order tracking and more. Delivering a seamless, end-to-end customer experience that reflects our premium brand. Resolving issues on a first contact basis where possible, with empathy and professionalism. Maintaining accurate customer records and personal data securely in line with GDPR. Meeting personal and team KPIs and service levels. Keep your product knowledge up to date through regular training.. Representing the ghd tone of voice across all communication channels.

REQUIREMENTS

We're looking for someone who thrives in a customer-focused, fast-paced environment and genuinely cares about helping people.

You'll ideally have:

Experience in a Contact Centre or customer-facing role. Excellent verbal and written communication skills. A confident, professional telephone manner and a passion for customer satisfaction. The ability to empathise, problem-solve, and handle objections calmly and clearly. A friendly, positive attitude and a natural team player mindset. Strong attention to detail and a drive to exceed expectations. Bonus: An interest in the beauty industry or luxury consumer brands.

WHAT WE OFFER

Competitive salary 25 days holiday + bank holidays (Pro rata'd) Staff discount on ghd products and partner brands Regular training and professional development opportunities A fun, inclusive and collaborative team culture Access to wellbeing initiatives and support

OUR VALUES

We're proud to live by five core values that guide everything we do:

Collaborative

- We work together to create the extraordinary.

Creative

- We foster innovation and excellence.

Courageous

- We act with agility and own our future.

Connected

- We put our customers and communities first. *

Committed

- We care about our impact on others and the planet.