Job Description

Join Our Dynamic Customer Service Team - Your Next Career Adventure Awaits!

Are you ready for a rare and exciting opportunity to join an exceptional Customer Service Team? We're looking for a passionate, experienced individual who thrives in a fast-paced, client-focused environment, managing day-to-day needs with a personalised 1-to-1 approach.

If you're driven by delivering outstanding customer experiences and enjoy building strong client relationships, we would love to hear from you!

Hours:

Monday to Friday, 8:30 AM - 5:00 PM

What You'll Do:

Be a vital link between our customers and delivery depots, communicating confidently via phone and email Looking after a group of customers providing dedicated 1-to-1 support Resolve queries to ensure customer satisfaction Handle quoting and booking for UK and international shipments like a pro Manage returns smoothly and efficiently Monitor shipments using our IT platform Keep the wheels turning with essential administrative tasks Collaborate closely with internal teams to deliver an exceptional service Join our Sales Team on customer visits, showing your expertise first hand

What We're Looking For:

Exceptional written and verbal communication skills Strong ability to build and maintain relationships with customers A proactive go-getter with a passion for customer excellence Computer literate with strong literacy and numeracy skills Solid knowledge of UK geography to navigate customer needs Able to work independently but also thrive in a team environment Bonus points for logistics industry experience!

Why You'll Love Working With Us:

Join a respected logistics leader that's been thriving since 1987 Enjoy a supportive, friendly workplace where your efforts matter Benefit from excellent staff retention and a welcoming team culture Competitive salary Opportunities for growth and professional development Sage Employee Benefits Package 28 days of holiday (including bank holidays) plus extra days after 3 years Contributory Translink Pension Scheme

Ready to take your customer service career to the next level? Apply now and become part of our unstoppable team!

How to apply:

Send your CV to hr@translinkexpress.co.uk or apply through Indeed.

Job Types: Full-time, Permanent

Pay: From 26,247.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Leicester: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: CS214/062023