Job Description

Job description

Role: Customer Service Advisor

Excited about Transport? If so, come and join the Can Do. Company

. Founded in 1979, Walkers Transport is today one of the UK's leading transport solutions providers, moving over 1.2 million pallets each year. Our Can Do. philosophy encompasses the values of making time for our people and engineering a positive working environment where honesty, respect and fun is at the centre of all we do.

Depot:

Fradley, Midlands

Benefits:

Salary: = 23,809.50

Pay and Benefits

Monday to Friday

10.00am to 18.00 pm Additional

Payment

for Saturday working 1 in 4 Enhanced holiday entitlement with service up to

38

days including bank holidays

Medicash Plan

providing cashback on your day-to-day health treatments.

Free in-house training

Full uniform

Complementary Employee Assist programme

providing wellbeing, and financial guidance

Store discounts

from weekly shopping to big purchases

Funded

annual company event for

you and your partner

Opportunity to receive

Game Changer

awards of

100

Double

your annual salary in life insurance

Free

hot food and drink events throughout the year

Additional Payment

for 1st Aiders

Long Service

Awards Employee of the Year award worth

1000

Training opportunities

for career development

About Us

Walkers Transport offers a complete solution for the daily management and delivery of palletised goods, they provide bespoke transport and storage solutions to businesses who demand only the best for their customers.

Holidays: 33 days - including bank holidays (pro rota)

Role Details:

We have a great opportunity for a Customer Service Advisor to join our business in Fradley.

In this role you will be working in a busy Customer Service office and you receive full in house training in order to achieve the following responsibilities:

Duties will include:

Dealing with customer enquiries regarding orders, products, and service issues (via phone, email, webchat,) across all platforms Liaising with suppliers for service and delivery queries Recording issues on the customer service log, analysing data, and making or initiating procedural changes to avoid future repetition Processing replacement orders, discounts, refunds, and returns Administration support for all departments

Desired skills

Excellent communication skills to internal and external clients and staff Ability to maintain a highly organised manner Influencing skills, can provide clear explanations Ability to handle conflicting situations with care, strong minded attitude Good written and verbal English Computer literate Work unsupervised under own initiative Listening skills Good understanding of percentages All other reasonable duties as delegated by the Customer Service Manager.

Skills & Experience

Required:

GCSE (or equivalent)
Job Types: Full-time, Permanent

Pay: 23,809.50 per year

Work Location: In person