Job Description

Customer Services Advisor

Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.

Salary of 27,388 per annum Working 35 hours per week, Monday to Friday 9am to 5pm at our office in Plas Blodwel, Llandudno Junction Minimum of 25 days annual leave plus bank holidays (pro rata) Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. Further studies support and career development opportunities Employee health assistance and Annual Leave purchase scheme Enhanced maternity and paternity pay Generous contributory pension scheme

The Role - Customer Services Advisor

Reporting to the Customer Service Manager, you'll be responsible for providing an outstanding level of service to customers of all North Wales Housing's services over the telephone, via e-mail and letters, and through on-line and face to face interactions, with duties to include but not be limited to:

Providing support and guidance to customers contacting North Wales Housing, including a Front of House service Signposting to other service providers Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs Raising repairs and general property administration (including resident satisfaction) Taking payments via the phone or at our office locations, using the automated payment Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource Inputting and updating all enquiries to the CRM system Processing compliance documents including gas/electric certificates onto the EDMS Ensuring compliancy documents are correctly logged against relevant completed works

Our Requirements - Customer Services Advisor

Welsh Language: Level 3 - conversational Welsh Positive 'can do' attitude and team player Proven experience providing high quality customer service Highly organised, with superb administrative skills Flexible approach to work, with the ability to work under pressure and prioritise workloads Good level of numeracy, with effective verbal and written communication skills Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems Respect and understand the requirement to maintain strict confidentiality Willingness to undertake relevant training
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.??

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.???????

All applications for the Customer Services Advisor role are to be submitted online, and strictly no agency calls or agency CV submissions.??Please complete the application form via the Apply button.??

We will not accept CVs without a completed application form.

Job Types: Full-time, Permanent

Pay: 27,388.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave On-site parking Sick pay Store discount
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person