Job Description

Join Our Team as a Customer Service Advisor - Llanelli

Looking for a meaningful role in a growing, award-winning company? Sonex Financial, part of the Lantern Group, is seeking passionate

Customer Service Advisors

to help customers find sustainable solutions to managing their energy or utility bills.


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What's in It for You?

Salary:

24,570 + bonus of up to 25% of annual salary. Holiday: 33 days (including public holidays), rising to 36 with service.

Benefits:

Internal recognition schemes with financial awards. Discount and wellbeing scheme. Work based pension. Summer and Christmas parties, plus work social events. Overtime opportunities. Refer a Friend Scheme. Comprehensive training, support, and opportunities for career progression.

About the Role

Join a friendly, supportive team where you'll play a vital role in helping vulnerable customers navigate financial challenges. Your work will make a real difference in people's lives, ensuring they receive the right support at the right time.

You'll be responsible for:

Speaking with customers who are facing financial difficulties, offering understanding and tailored solutions. Identifying vulnerable customers at an early stage and providing the right level of support. Working with clients to deliver a specialist collections service that prioritizes fairness and sustainability. Building positive relationships with customers and guiding them towards financial stability. Handling customer queries professionally and ensuring their needs are met with empathy and efficiency. Receiving up to 6 weeks of training to ensure you're fully equipped for success.

Who We're Looking For

We welcome applicants with or without previous customer service experience. What matters most is the right attitude and a genuine passion for helping people.

Ideal candidates will:

Have strong communication skills and a mature, professional approach. Be empathetic, reliable, and able to handle sensitive conversations with care. Pay close attention to detail and thrive in a fast paced, target driven environment. Demonstrate a passion for putting customers first and finding positive solutions.

Who Are We?

Sonex Financial specializes in supporting individuals who find themselves in arrears. We provide bespoke, industry leading solutions that help vulnerable customers regain control of their finances and avoid worsening financial situations.



If you're looking for a role where you can make a meaningful impact while developing your career, apply today!


Sonex Financial is part of the Lantern Group, who've proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession!


Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector.


We partner with a number of the big energy and utility providers, helping their customers, experiencing financial and vulnerability, find the right solution based on their personal circumstances.