Job Description

We are looking for an enthusiastic, reliable, confident and independent Customer Service Advisor who will deal will all requests sent by Source London customers, membership sales and approvals, helping customer in updating customer payment details on their accounts, uploading vouchers to customer accounts, credit note creations and assisting Customer Service & Solutions Manager in day-to-day tasks to ensure smooth transition and migration to Total tools and systems.

Activities

Issuing and sending new membership cards to customers Following-up of outstanding invoices; ensuring correct payment details are reflected in the system Processing manual application of vouchers on customer accounts Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems. Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating) Identifying and preparing credit notes for approval Calling customers to finalise subscriptions or promptly address their queries Assisting Customer Service Team with increased workload post migration to new systems (testing new features) Assisting in development of documented procedures with a view towards continual improvement. Carry out reporting and analytics to present during meetings with management. Assisting with the training of new staff Raising Quotes, POs and Receipts in MBC

Qualifications/Experience Required

Strong Customer Service and Sales knowledge with minimum 3 years' experience in similar positions Clear and concise communication skills, ability to communicate at all levels both internally and with customers Strong organizational skills, ability to multi-task, detail oriented Takes opportunities to improve performance and processes as required Confident, thorough and collaborative, Aptitude to work independently IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint...)
Job Types: Full-time, Permanent

Additional pay:

Performance bonus Yearly bonus
Benefits:

Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme On-site parking Private medical insurance Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Application question(s):

Salary Expectations for the role?
Experience:

Customer service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person