Job Description

Amazing opportunity!

Materials Market is the UK's first and only marketplace for building materials. As an early-stage start-up that launched in November 2020, we have grown at an astonishing rate and have achieved serious traction in a very short space of time. We are pioneering a new approach to the sale of building materials; using cutting-edge ecommerce and marketplace technology to connect buyers and sellers in a transparent and competitive online space.

This is an unique opportunity to be at the forefront of a fast-paced, innovative start-up that is right at the beginning of an exciting journey. We are looking for hard working, ambitious people to join us as we continue to disrupt a huge market with ground-breaking results.

Overview

We are looking for a Customer Service Advisor to join our growing sales team. Reporting to the Sales Office Manager, this is an energised customer facing role that is crucial to the company's sales performance and reputation.

You will

Take incoming sales calls and messages from customers and set orders up

Assist customers with use of the Materials Market site, placing an order, delivery times, products, deliveries or payments

Liaise with suppliers to source products and coordinate orders and deliveries

Update customer information in the database during and after each message or call

Work with the management team to stay up to date on products offered through the Materials Market site

Work to achieve KPIs as set out by the Sales Office Manager

Maintain a high level of repeat business by keeping in touch with customer requirements through calls, messages and emails

Requirements:

Customer-facing skills

Strong written and spoken communication skills

Proficient computer skills - Microsoft Office Suite & Ticketing Software

Sales experience

Enthusiastic attitude

Self-motivated

Comfortable with numbers

Job Types: Full-time, Permanent

Pay: 26,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Gym membership Private medical insurance Work from home
Application question(s):

Please answer all six questions below. Any applications that do not include answers to all questions will not be reviewed and will be rejected. The questions below are mostly math based but some customer-service queries based as well and you will be expected to carry out tasks that require numeracy skills.
An insulation board has dimensions of 2400mm x 1200mm. How many m2 does the board cover?

A customer has complained to you over the phone that their order should have been delivered yesterday, but it never arrived. They are very irate. How would you respond to the customer and what would you say? Someone is insulating a shed with where the area of the floor is 35.4m2. How many boards (rounded up to the nearest board) of 2400mm x 1200mm do they need to insulate their floor? An insulation slab is 1,200mm x 455mm in dimensions. There are 6 slabs per pack. How many m2 does a pack cover? A customer is insulating a wall where the dimensions are 3.9m x 10.6m. How many rolls of insulation do they need if the dimensions of the roll are 6,000mm x 1,140mm? If a length of timber is 3600mm long, how long is it in metres?
Work Location: In person

Application deadline: 20/07/2025
Expected start date: 04/08/2025