Job Description

About Blike

Blike is on a mission to make cycling accessible, affordable, and hassle-free for everyone. We're building the UK's leading

e-bike subscription service

, helping more people enjoy the freedom of electric cycling -- without the upfront costs or maintenance headaches.

We're proud of our

excellent Trustpilot reviews

, friendly customer service, and growing community of riders. At Blike, we believe in fairness, transparency, and a positive customer experience from the very first interaction.

The Role

As part of our dynamic

Customer Service Team

, you'll be the first point of contact for our customers -- handling chats, emails, and phone calls across a variety of topics. You'll be on Blike's CS Front line handling various queries, coordinating repairs and supporting riders, your mission is to keep our e-bike community rolling smoothly.

We're looking for someone who thrives on communication, enjoys problem-solving, and can handle an environment where lots happens day to day.

Key Responsibilities

Manage incoming chats, emails, and phone calls promptly and professionally. Provide accurate information about products, services, orders, and repairs. Handle customer concerns and complaints with empathy and ensure swift resolution. Collaborate with workshop, logistics, and sales teams to deliver seamless service. Liaise with workshops to coordinate bike drop-offs, collections, and payments. Stay up to date on product specs, accessories, and stock availability. Maintain detailed customer interaction logs in HubSpot and share updates via Slack and end-of-day reports. Learn and use tools such as CloudTalk, HubSpot, AirTable, Google Docs, Slack, BikeBook, and Intercom. Identify and onboard new workshop partners across the UK. Arrange courier deliveries and collections of bikes and accessories. Assist with the day-to-day operations of the Blike shop as needed.

About You

You have at least one year working in a Customer Service or Account Management role A good listener, approachable, and confident across chat, phone, and email. You keep track of multiple tasks and ensure nothing slips through the cracks. You find innovative ways to resolve customer issues and improve processes. You collaborate effectively with colleagues across departments. Comfortable using digital platforms and eager to master new tools. Thrive in a fast-paced, growing business. An interest in e-bikes or micro-mobility is a plus, but not essential.

Working hours

:

From 09:00 - 17:30 Monday to Friday, and some Saturdays

Why Join Blike

Gain hands-on experience in one of the UK's fastest-growing e-bike companies. Be part of a mission-driven business helping people ride more and drive less Join a passionate and growing team where your input and ideas make a difference. Work in a friendly, flexible, and innovative environment.
Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Work Location: Hybrid remote in London E8 1GR