Job Description

Customer Services Advisor

Mayflower Washrooms- Woolwich

Full time 40 hours per week Monday - Friday

We are seeking a motivated and customer-focused individual to join our

Customer Service Team

at Mayflower Washroom Solutions Woolwich. As the first point of contact for our valued clients, you will provide product and service information, resolve queries, and ensure every customer feels supported with accuracy and efficiency.



This role is central to our operations, supporting colleagues across sales, operations, and finance, while embodying our company vision of teamwork, customer focus, and continuous improvement.

In return for your expertise, you will get-

A basic salary of

26,000 per annum

No weekend or evening working - Monday to Friday (40 hours a week) You'll work in our Mayflower Operations Centre with excellent opportunities to develop your career here. Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training. 23 days holiday plus bank holidays Amazing employee discounts with major supermarkets and retailers with phsPerks.com Free Parking onsite so no parking costs Other benefits such as improved parental leave, a 24-hour wellbeing helpline, online GP, cycle to work scheme, pension scheme, life assurance and more...

In return we are looking for people who ar

e -

Handle inbound calls and build strong rapport with business customers Resolve issues quickly and effectively, ensuring customers feel valued. Liaise with internal stakeholders to proactively solve client queries Communicate clearly and professionally via phone and email. Manage client liaison, generate sales reports, and process sales orders. Provide administrative support to sales, operations, and finance teams. Address client queries on products, deliveries, and services. Demonstrate a proactive, can-do attitude and genuine care for customer satisfaction.

The ideal candidate will have -

Previous

experience working in a similar environment or helping customers on the phone while updating details on a computer

Proficient in Microsoft Outlook and Excel. Excellent communication and interpersonal skills. Self-motivated, disciplined, and able to work independently. Enthusiastic team player with a willingness to learn new skills.

Mayflower Washroom Solutions

is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years' experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services,