Job Description

Job Title:

Part-Time Customer Service Adviser - Loughborough

Company:

Healthy Hearing

Location:

Loughborough

Hours:

Approx. 20 hours per week, including

Saturdays (9.00am-1.00pm - non-negotiable)

Salary:

Competitive (depending on experience)

Benefits:

Private Medical Insurance (including Optical and Dental), up to 30 days annual leave (pro rata), and full training provided

About Us

Healthy Hearing is a trusted and growing hearing care provider with centres across Rutland, Leicestershire and Dorset. We pride ourselves on delivering exceptional service with compassion, professionalism, and warmth.

We're looking for a

Customer Service Adviser

to join our

Loughborough

team -- someone who's flexible, organised, and genuinely enjoys helping people. This role combines reception, administration, and customer care -- perfect for a friendly professional who likes variety and takes pride in keeping things running smoothly.

What You'll Do

Provide a professional, friendly welcome to all clients -- in person, by phone, and by email Manage diaries, appointments, and daily administration Keep accurate records and handle payments Support the audiology team by anticipating needs and staying one step ahead Maintain a calm, organised environment even on busy days Embrace ongoing training to develop your knowledge of hearing care

What We're Looking For

A

positive, proactive and dependable

attitude Excellent

customer service

and

communication skills

Strong

organisation

and

attention to detail

Comfortable using

Microsoft Office and Excel

Confident handling

multiple priorities

in a professional setting A team player who takes initiative and enjoys helping others

Availability on Saturdays

(essential)
Experience in healthcare, retail, or a customer-facing role is helpful, but not essential -- we'll provide full training for the right person.

Why Join Us

Competitive hourly rate Private Medical Insurance (including Optical and Dental) Up to 30 days annual leave (pro rata) Ongoing professional development and training Supportive, close-knit team environment A rewarding role where your work truly makes a difference

To Apply:

Please send your CV and a brief cover letter to: caroline@healthyhearing.co.uk

Job Types: Part-time, Permanent

Pay: From 12.82 per hour

Expected hours: 20 - 24 per week

Benefits:

Company events Private dental insurance Private medical insurance
Experience:

Microsoft Excel: 1 year (required) Customer service: 1 year (required)
Work Location: In person

Application deadline: 20/10/2025
Reference ID: Lboro 10/25