Job Description

Job Advert: Customer Service Advisor

Location: Lutterworth Hours: Monday-Friday, 9am-5pm Start Date: ASAP Salary: 25,000 - 26,000 (dependent on experience)

Join Our Training Team at Elmhurst!

We're looking for a proactive and customer-focused Customer Service Representative to join our Training team. In this role, you'll guide customers through their entire training journey - from initial booking to final certification - ensuring they feel supported, informed, and confident every step of the way.

As the friendly and reliable point of contact for all training-related enquiries, you'll help maintain Elmhurst's excellent reputation and contribute to a positive learning experience for every trainee.

Key Responsibilities

Deliver smooth customer on-boarding processes to ensure trainees feel welcomed and supported Maintain excellent relationships through regular, proactive communication with key customers Process and manage training orders and payments accurately Handle enquiries, opportunities, feedback and complaints via email and telephone Escalate urgent or high-priority issues in line with policy Support trainees confidently throughout their learning journey, whether by phone, email, or face-to-face Collaborate with colleagues across different teams Provide reception/front-of-house cover during on-site training and corporate events

About You

We're proud of the people who make Elmhurst great. We are looking for someone who is enthusiastic, positive, and driven to deliver an excellent customer experience.

You will thrive in this role if you:

Have a strong 'can-do' attitude Are confident communicating via phone, email and face-to-face Enjoy helping customers succeed Can manage multiple tasks with accuracy and professionalism Work well as part of a supportive and collaborative team

Benefits

As part of the Elmhurst team, you'll enjoy:

Competitive Salary Health & Wellbeing Support Development Opportunities Flexible Working Holiday Purchase Scheme Social Events
Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Application question(s):

Do you have the RTW in the UK? What is your notice period and are when are you available to start? Please confirm the type of visa you currently hold (if applicable) Do you have a full UK Driving Licence or can you reliably commute to the Lutterworth office. Have you worked in a training, education, or learning-support environment before? (not required, just desirable) Are you able to work Monday-Friday, 9am-5pm in Lutterworth? What are your salary expectations within the 25,000-26,000 range? What interests you about working in the Training Department at Elmhurst? How many years of experience do you have in a customer service, training administration role? How many years of experience do you have with IT systems/ software? This role requires strong attention to detail. Please provide an example of when you demonstrated accuracy in your work.
Work Location: In person