Job Description

Job Summary

Keynetics Ltd, a global leader in key management and access control technology, is seeking a dedicated

Customer Service Advisor

to join our growing Operations Team. This is an exciting opportunity for someone who is customer-focused, enjoys working with technology, and is passionate about delivering a first-class customer experience in a fast-paced, innovative environment.

Key Responsibilities

Provide remote support to customers using our products and systems Monitor customer account activity and take proactive steps where necessary Follow up on open customer queries to ensure timely resolution Take ownership of customer issues, including those that are escalated Identify and take appropriate action based on established company procedures Accurately track and document all support actions in the CRM system Build and maintain positive relationships with customers through professional communication and problem-solving Work closely with internal teams to escalate and resolve technical or complex issues Participate in operational and cross-functional projects alongside core responsibilities, contributing to process improvements and business initiatives

Ideal Candidate Profile

The successful candidate will demonstrate:

Previous experience in a customer service or customer support role A genuine desire to help others and provide exceptional service Strong verbal and written communication skills Analytical and problem-solving abilities A collaborative and team-oriented mindset Confidence working in an office environment and with technology-based products A proactive and responsible attitude to their work Willingness to contribute to wider business projects in addition to day-to-day duties

What We Offer

Full training provided to get you up to speed with our systems and services 25 days annual leave plus bank holidays Company pension scheme Sick pay provision Fully expensed travel Free on-site parking Opportunities to get involved in varied and meaningful projects A supportive and friendly team environment within a growing company
Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Sick pay
Schedule:

Monday to Friday
Experience:

Customer service: 3 years (required)
Work Location: In person

Application deadline: 14/06/2025