Job Description

Job Summary

Are you great with people, confident using tools, and comfortable with apps and tech? Join Keynetics in Malvern as a Customer Service & Installation Advisor. This full-time role combines office-based customer support with on-site installations across the UK. If you've worked in customer service, maintenance, delivery, or a practical role and enjoy solving problems, we'd love to hear from you!

Keynetics Ltd

is a growing tech company based in Malvern. We provide smart key safe systems that help people manage property access more easily. We're looking for someone practical, friendly, and confident -- someone who enjoys solving problems, chatting with customers, and using tools.

What You'll Do

This is a hands-on role combining customer service and field installation:

Customer Support (Office-based):

Answer customer calls and help with queries Book engineer visits and send quotes Log support issues and follow up Use apps and digital systems to manage tasks

Installation Work (Field-based):

Travel to customer sites across the UK Use basic tools (like drills) to install key safes Test devices and ensure everything works Keep records of visits and installations

What We're Looking For

Experience in customer service or a hands-on role (e.g. maintenance, delivery, mobile technician) Confident using tools and technology (apps, smartphones, digital systems) Friendly and good at solving problems Full UK driving licence (essential) Happy to travel and work independently Willing to complete a DBS check (we'll arrange this)

What You'll Get

Full training on our products and systems 25 days holiday + bank holidays Company pension Laptop and travel expenses covered Free parking at our Malvern office Supportive team and opportunities to grow
Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person