Job Description

Customer Service Advisor / Call handler

X1 Sales and Lettings in Media City are looking to recruit a Customer Service Advisor to join our Media City Branch, with an immediate start.

Welcome to X1

X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. X1 Sales and Lettings is the subsidiary company to X1 Developments, responsible for the successful completion and occupation of new developments and the competent management of occupied X1 sites. Our X1 goal is develop a culture built around exceptional people, exceptional products and exceptional customer service. For more information please visit the X1 Lettings & X1 Developments website or our social media pages.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

Awards and Accolades

We love what we do and we are proud of our achievements. As an agency, we are committed to the utmost of professionalism within the sector and are delighted to be continually recognised for our contributions within the industry. In 2023 - for the third year running - the UK Property Awards recognised X1 as the Best Lettings Agency in Manchester along with being recognised in 2022 as the Best Lettings Agency in Merseyside. Named as a gold winner in the 2021 British Property Awards, The Negotiator awards - one of the biggest names in the industry - also recognised X1 as Lettings Agency of the Year in 2021. We continue to strive to deliver - and recruit - the best within the industry.

Your Role with us:

The role of the the Customer Service Advisor is primarily a Call Handling role where you will be expected to answer telephones calls at speed during the course of the day. You will assist with customer queries and use our in-house system to schedule property viewings. You will also be assisting with admin duties as part of the Lettings Team.

If you are someone who thrives, is not phased by a fast pace way of working and enjoys dealing with customers who may have been on hold ready to speak to you, then please get in touch! Do you have what we are looking for before you apply?Experience of working in a fast-paced office/customer service environment. Interpersonal skills as you are engaging with prospective and current tenants Ability to inform customers of solutions on offer in an empathetic way Excellent telephone skills and a friendly attitude Good administrative skills Ideally worked in a call centre in a telephone based Customer Service position.
What do we offer?Full time work in our beautiful and friendly Media City office 9.30am - 5pm starts Monday to Friday (with a lovely 4.30pm finish on a Friday!) Free on site Gym use Free tea and coffee Regular social events and office lunches Fantastic work environment * Salary 23,809