Job Description

Salary

29,888.68 per annum

Location

Wythenshawe, Manchester

Hours of work

35 or 17.5 per week

This is a permanent

,

full time vacancy that will close in 14 days at 23:59 BST.

The Vacancy
We currently have

two exciting opportunities

to join our

Customer Hub team

as a

Customer Service Advisor

. Applicants will be able to state their preference for the permanent full-time role or the fixed-term part-time role on the application form.

Contracts Available:

Permanent, full-time (35 hours per week)

Fixed-term, part-time (17.5 hours per week) until 31st January 2026

About the Role

As a Customer Service Advisor, you'll be the first point of contact for our tenants and residents--whether on the phone, in person at reception, or online. You'll play a vital role in ensuring customers receive friendly, efficient, and professional support, resolving enquiries wherever possible at first contact.


Working as part of a supportive team, you'll help deliver meaningful outcomes for our customers, contribute to improving overall satisfaction, and share learning across the organisation to enhance how we deliver services.

What You'll Be Doing

Handling inbound telephone calls, face-to-face enquiries, and online requests from customers Providing accurate advice, support, and signposting to achieve first-time resolution wherever possible Liaising with colleagues across departments and external agencies to ensure customer needs are met Recording information accurately on housing management and customer systems Supporting continuous improvement by sharing customer feedback and learning with the wider team

What We're Looking For

Experience providing excellent customer service in a busy environment Strong communication and interpersonal skills with a calm, friendly approach Ability to deal with a wide range of enquiries efficiently and professionally Strong IT and record-keeping skills, with attention to detail and accuracy A team player with a positive, proactive, and flexible approach

Closing Date: 11th September 2025

Please note we may extend this date or close this advert early without notice.

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave

Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave

Enhanced Pension scheme contributions

Our Health Care Plan gives you money back for dental, optical, therapy costs and more

Subsidised Healthy Living benefits i.e. gym membership or yoga classes

Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language

Car Lease Scheme, Cycle to Work scheme

Volunteering days in the local community

We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Benefits

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local community