Job Description

Open is an Australian-founded Insurtech company on a mission to make it easy for everyone to get the best-priced insurance.

With data and technology at our core, we power embedded insurance programs for leading brands like Avios, Starling Bank, Bupa, and Telstra (Australia's largest telco) and their customers. Starting in Australia in 2016, we've launched in the UK and are growing rapidly across travel, gadget, and home insurance.

We're backed by leading investors, including LocalGlobe (UK), AirTree Ventures (AU), Movac (NZ), and Hollard Insurance (AU) - and have been a certified B Corp since 2017, keeping our commitment to people, partners, and communities at the heart of everything we do.

The role

We're building out our Manchester hub and looking for Customer Service Advisors to help us deliver world-class support for our UK customers.

You'll join a growing team and help shape how we support customers across mobile, contents, and travel insurance - providing fast, clear, and helpful interactions via live chat, and phone calls.

We're open to those who are new to chat-based support but have strong communication skills and a genuine passion for helping people.

What you'll do

Assist customers with their insurance enquiries and policy management via chat, email, and phone Explain the benefits, coverage, and options for our Mobile, Contents, and Travel insurance products clearly and confidently Guide customers through our digital self-service tools, helping them find quick answers and manage their policies with ease Make accurate, efficient policy updates in line with underwriting and compliance requirements Maintain a strong focus on compliance, ethical conduct, and doing what's right for the customer Collaborate with your team to identify improvements in processes, tools, and customer experience Uphold Open's no-excuses approach to customer service - owning outcomes and ensuring every interaction adds value

What you'll bring

Strong written communication skills - confident with spelling, grammar, tone, and phrasing The ability to explain complex ideas simply and clearly (bonus: in a few different ways!) A proactive, curious mindset with a focus on continuous improvement Team player attitude - you thrive in a fast-moving, collaborative environment Prior experience in customer support is great, but not essential - we're open to cadets who show potential and a great attitude

Role location

Manchester (Hybrid) - A minimum of 3 days per week expected onsite in our new office (coming soon!)

Enjoy upcoming office perks as we settle into the space!

Start date

We're aiming for a start date around 24 November, though there's some flexibility for the right candidate.

Why Open?

You'll be joining a high-growth company at a pivotal moment - helping to shape the UK customer experience working alongside a passionate and collaborative global team.

Competitive salary and access to our employee share program A flexible, high-trust culture that supports you to do your best work Clear growth pathways and career development opportunities Annual professional development allowance (e.g. courses, coaching, fitness)

More about us

Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we've grown into a certified B Corporation, using business as a force for good.

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn't exactly match the job description. We're looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

Job Type: Full-time

Pay: From 25,615.00 per year

Benefits:

Work from home
Work Location: In person