Job Description

About Us

33mm is a premium unisex fashion brand designed for non-conformists and inspired by nostalgia. We launched 33mm because we couldn't find fashion pieces that met our standards. There was a lack of gender-fluid jewellery that was both timeless and affordable. We also love vintage clothing, but it often doesn't fit well or the material is worn out. That's why we decided to create pieces we genuinely love.

We believe in crafting timeless designs that outlast seasonal trends and can be treasured for years to come.

Role Description

As a key member of our logistics and customer experience team, you will play a vital role in ensuring that every customer receives exceptional service. From order support and returns handling to product quality and timely delivery, you will help bridge the gap between warehouse operations and the customer experience. This role combines hands-on customer care with operational awareness.

Key Responsibilities

Customer Support:

Respond promptly and professionally to customer enquiries via email, phone or online platforms. Provide clear updates on orders, returns, replacements and product queries.

Returns & Resolutions:

Manage customer returns from start to finish. Assess returned products, process exchanges or refunds, and communicate outcomes with empathy and efficiency.

Order Accuracy:

Work with the warehouse team to ensure orders are picked, packed and dispatched correctly. Identify and resolve any order or shipping discrepancies.

Quality Assurance:

Check products before dispatch or after return to ensure they meet brand standards. Record and report any issues.

After-Sales Care:

Support customers with post-purchase concerns and provide solutions that reflect our commitment to quality and satisfaction.

Operational Support:

Assist with light warehouse tasks such as packing, labelling and updating inventory to maintain a smooth workflow.

Team Collaboration:

Work closely with warehouse, logistics and management teams to deliver a seamless customer experience and support continuous improvement.

The Ideal Candidate

Above all, we're looking for someone kind, caring and proactive -- someone who takes ownership and strives to make a positive impact.

Customer Care Experience:

Previous experience in customer service or e-commerce support is preferred.

Empathy & Communication:

Excellent written and verbal communication skills, with a calm and helpful manner.

Problem Solving:

Capable of resolving issues independently while knowing when to escalate.

Attention to Detail:

Accurate and thorough when handling customer data, returns or order checks.

Time Management:

Able to prioritise effectively in a fast-paced environment.

Tech Savvy:

Confident using email, online order systems and basic warehouse software.

Team Perks

Staff discount Flexitime Free on-site parking Company events Manchester city centre office
Job Type: Full-time

Pay: 26,000.00 per year

Work Location: In person