Job Description

Join Spectrum Brands UK, home to some of the most recognised and trusted consumer brands in the world - Russell Hobbs, Remington, George Foreman, IAMS, Tetra, Armor All, STP, and more. Our Home & Personal Care (HPC) division is part of a global organisation with a strong reputation for innovation, quality, and customer focus.

At Spectrum Brands, we work with all major grocery chains, high-street retailers, leading ecommerce players, and specialist partners across the UK and Europe. We operate in a fast-paced, collaborative environment where customer experience and operational excellence are at the heart of everything we do.

We are now looking for an

Export Customer Service Advisor

to join our Operations team and help support our export and domestic customer base.

The Role

At Spectrum Brands, you'll join a global organisation with a strong emphasis on teamwork, continuous improvement, and delivering exceptional experiences across the supply chain. Our Operations and HPC teams work cross-functionally and internationally, giving you exposure to a broad range of stakeholders and development opportunities.

You'll be part of a business that is continually evolving, modernising processes, enhancing systems, and driving operational excellence. This is an exciting role for someone who thrives on variety, responsibility, and delivering great customer outcomes.

Act as the primary operational contact for export customers, providing exceptional service and timely support.

Process and manage export orders -- plus selected UK domestic orders, ensuring accuracy, compliance, and smooth end-to-end execution.

Work closely with Planning, Sales, and Transport teams across the UK & Europe to ensure on-time, in-full delivery.

Maintain precise order records and update internal systems to track status, changes, and delivery timelines.

Communicate proactively with customers regarding order status, shipping updates, potential delays, and delivery confirmations.

Build a strong understanding of customer-specific requirements to consistently meet and exceed expectations.

Identify, escalate, and resolve potential delivery or service issues before they impact the customer.

Contribute to a seamless service experience through strong communication, organisational skills, and attention to detail.

Ensure compliance with international trade regulations, export documentation requirements, and internal quality standards.

Proactively identify opportunities to streamline workflows, strengthen process controls, and improve overall operational efficiency.

Skills & Experience

B2B customer service experience, ideally handling order processing from end to end.

Strong knowledge of delivery, haulage, transport, and logistics processes, including export operations.

Experience in FMCG or fast-paced operational environments is highly desirable.

Good working knowledge of Microsoft Excel.

Experience with SAP or similar ERP systems is a strong advantage.

Comfortable navigating IT systems and willing to embrace new technologies as the logistics landscape becomes increasingly digital.

Excellent written and verbal communication skills with a high level of accuracy and attention to detail.

Positive, proactive attitude with a solutions-focused approach.

Ability to stay organised, multi-task effectively, and adapt to shifting priorities.

If you're ready to take the next step in your career and work with trusted global brands, we'd love to hear from you. Apply now!

Benefits

25 days holiday + Bank holidays, with option to buy additional 5

Company Pension - up to 9% matched employer contribution

Life Assurance

Health care plan

Colleague discount

Hybrid Working (3 days on site, 2 days WFH)

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Work from home
Work Location: In person