Job Description

The role

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CUSTOMER SERVICE ADVISOR

Location: Market Harborough

Introduction to NFU Mutual:

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



As a Customer Services Adviser within our small team, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy.



Providing exceptional administrative support, you'll handle both existing and new customer enquiries, applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. You will also collate paperwork and process transactions on both a client relationship management and insurance system.



Above all though, you'll relish the challenge of being part of a truly customer-focused, ambitious team. No experience is necessary as full training in a friendly and supportive environment will be provided.



To apply please email your CV to market_harborough_agency@nfumutual.co.uk or call 01858 462878 for more information.

Closing date: 15th October 2025.

Please note this role is working for an NFU Mutual agency and not NFU Mutual Direct.