Job Description

Customer Service Advisor (Membership Support Advisor)

Location: Cookham - Hybrid - 2 days in office and 3 days remote

Salary: 26,000 + benefits - 35 hours per week

At CIM, our members are at the heart of everything we do - and we're looking for a

Membership Support Advisor

who genuinely loves helping people and making a great experience even better.


This role is all about supporting existing and potential members at every stage of their journey with CIM - from joining us for the first time, through day-to-day membership queries, right through to renewal and retention.

What you'll be doing

Supporting customers and members across multiple touchpoints, offering accurate advice and practical solutions Using a mix of incoming and outgoing channels (phone, email, webchat and social) to support the membership journey from acquisition to retention Processing concessionary rate requests accurately and efficiently Proactively promoting CIM's products, services and membership benefits Working closely with your team to deliver consistently excellent customer service Collaborating across the wider department to improve customer experience and support CIM's goals Resolving customer issues wherever possible, escalating when needed and highlighting any barriers Actively listening to customer feedback and sharing insights to help improve our services

What we're looking for

Excellent customer service skills across phone, email, webchat and social media Confidence in understanding customer challenges and recommending the right solutions Great attention to detail Strong communication skills and the ability to work collaboratively across teams A good understanding of customer journeys and membership benefits Comfortable using Microsoft Office

What you'll get:

25 days annual leave, plus bank holidays Pension contribution scheme Training and development opportunities Life assurance scheme Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP) Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts.


WE WILL RESPOND TO APPLICATIONS DURING WEEK COMMENCING 5th January 2026

CIM. The Chartered Institute of Marketing.

We are at the forefront of all that is vital in marketing. From qualifications and consultancy to sustainable working and thought leadership, our impact is felt far and wide.

CIM. We stand for better marketing. 4.6

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Apply now to join team CIM!