Job Description

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.
Main duties of the job
What youll do:

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What were looking for:

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patientsfrom 1,000 locations by 2025. IND02
Details
Date posted
10 October 2025
Pay scheme
Other
Salary
23,809.50 a year
Contract
Permanent
Working pattern
Full-time
Reference number
4528
Job locations
Universal House, Erf Way
Middlewich
CW100QJ
Job description
Job responsibilities
Customer Service Advisor Lung Cancer Screening
Location: Middlewich Salary: 23,809.50 + Commission Hours: Full-time | 8-hour shifts between 8am8pm, Monday to Friday (flexible working pattern)
Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment. What youll do:

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What were looking for:

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

Job description
Job responsibilities
Customer Service Advisor Lung Cancer Screening
Location: Middlewich Salary: 23,809.50 + Commission Hours: Full-time | 8-hour shifts between 8am8pm, Monday to Friday (flexible working pattern)
Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment. What youll do:

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What were looking for:

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

Person Specification
Qualifications
Essential

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Desirable

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Experience
Essential

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Desirable

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Additional Criteria
Essential

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Desirable

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Person Specification
Qualifications
Essential

• Please see

Desirable

• Please see

Experience
Essential

• Please see

Desirable

• Please see

Additional Criteria
Essential

• Please see

Desirable

• Please see

Skills Required