Job Description

Mainmark is an award-winning ground engineering company, providing innovative solutions to restore and improve the strength and stability of ground and structures. We're trusted globally for our expertise, and now we're looking for a proactive Customer Service Representative to join our team.

This role is all about being the frontline connection between Mainmark and our customers, potential clients, and partners. You'll play a key part in delivering excellent service and keeping projects running smoothly.

What you'll be doing

Acting as the first point of contact for enquiries, bookings, complaints, supplier queries, and directing them to the right teams. Managing leads, enquiries, and quotations in Salesforce (CRM). Qualifying leads before passing them to the Sales team. Handling job bookings and preparing all required documentation. Taking payments for site inspections. Preparing contracts and obtaining approvals. Ensuring site teams have the right paperwork and jobs are completed to client satisfaction. Supporting process development projects, such as Customer Service and Loss Adjustor workflows. Providing regular reporting to management. Assisting the Marketing team when needed.

What we're looking for

Experience in a customer-facing role - ideally within construction, engineering, or related sectors (a plus, not essential). Strong communication skills (verbal & written). Excellent attention to detail and organisational skills. Strong IT literacy - Salesforce/CRM experience would be beneficial. A flexible, can-do approach and motivation to go the extra mile for customers.

Why join Mainmark?

At Mainmark, you'll be part of a collaborative, innovative team where no two days are the same. We'll support your development and give you the chance to get involved in impactful projects that make a real difference to communities and infrastructure.

Our Company Values

Visionary Protective Professional Inclusive Collaborative Inventive
Mainmark is an equal opportunities employer. We embrace and value diversity and are committed to fostering an inclusive and respectful workplace. We actively encourage applications from all suitable candidates, ensuring that everyone is treated with dignity and respect, regardless of background, identity, or circumstances.

How to apply

If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We are always keen to chat with you discreetly about your employment situation.

By applying for this position, you are agreeing for Mainmark Ground Engineering (UK) Ltd to hold and process your personal data in accordance with our Data Protection Policy. If at any stage, you wish to withdraw your consent please contact us.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Employee mentoring programme Free parking Referral programme Sick pay Work from home
Ability to commute/relocate:

Milton Keynes: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person