Job Description

We're Heaven Sends, a leading UK wholesaler of beautiful and creative everyday giftware and seasonal decor. We supply independent retailers, garden centres, attractions and online stores across the country with high-quality, design-led products. We're passionate about our products and great service -- and we're looking for someone equally enthusiastic to join our friendly customer service team.

This is a permanent role - Monday to Friday - 9am-5pm.

The Role

As a Customer Service Advisor, you'll be the friendly voice of our business. You'll handle inbound calls and emails from our trade customers, providing exceptional service, accurate product information, and timely support with orders, deliveries, and account queries.

You'll work closely with our sales and warehouse teams to ensure every customer has a smooth, positive buying experience from start to finish.

You'll support out Sales team with onsite Showroom visits, guiding customers around our stunning showroom showcasing all of our products - helping them to select their ranges and compiling orders for them.

Key Responsibilities

Answer inbound customer calls and emails in a professional, friendly manner Process orders, returns, and account updates accurately Handle delivery queries and liaise with couriers or internal departments Provide product information and upsell where appropriate Maintain accurate customer records on our CRM system Support sales campaigns and seasonal product launches

About You

Confident and clear communicator with an excellent telephone manner Strong attention to detail and great organisational skills Experience in customer service (ideally B2B or wholesale environment) Comfortable using computer systems, order platforms, and Microsoft Office Positive, proactive, and team-focused attitude

What We Offer

Staff discount on our giftware range Free on-site parking Birthday Bonus Staff events and celebrations
Job Types: Full-time, Permanent

Pay: From 24,500.00 per year

Work Location: In person