Job Description

On site Monday to Friday 10.00am to 2.30pm

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be essential in ensuring a positive experience for our clients.

About the role

The Customer Service Advisor is responsible for handling multiple customer-related service requirements that include new account set up, order management, payment queries, and comprehensive order fulfilment and delivery coordination. You will manage the complete customer journey from order placement through to final delivery, working closely with logistics partners to ensure seamless service delivery. You will collaborate with cross-functional teams in the UK and Europe in, sales, customer service, finance, and transport departments to drive order efficiency, optimize delivery processes, whilst fostering positive customer relationships throughout the entire order lifecycle.

Experience

Previous experience in a customer service role. Customer-centric mindset with commitment to service excellence. Proficiency in using Salesforce or similar CRM systems is advantageous. Strong analytical skills with the ability to assess situations and provide appropriate solutions. Excellent verbal and written communication skills, with a focus on clarity and professionalism. A proactive approach to problem-solving with a commitment to delivering high-quality service.
If you are passionate about providing outstanding customer support and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: 25,000.00-28,000.00 per year

Expected hours: 22.5 per week

Benefits:

Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking
Application question(s):

What type of customer service environment have you worked in ( eg high volume, contact centre, retail)?
Experience:

Customer Service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person