Job Description

Employment Type

: permanent, part-time

Hours of Work

: 22.5 hours per week as per the rota, across Monday-Sunday, 9am-9pm

Location

: Warkworth

Do you have a passion for travel and want to help our customers plan their perfect holiday? If so, then keep reading!

As a Customer Service Advisor, you will be the friendly, knowledgeable point of contact for our guests and property owners. You will handle inquiries and provide solutions via phone, email, and live chat, with occasional in-person interactions, ensuring an outstanding customer experience at every touchpoint.


Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip, whether that's by helping them find their next adventure, resolving issues with their booking, or just offering advice.


You will be based in our Warkworth office while being an integral part of the wider Travel Chapter team.

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:


These include:


25 days' paid holidays plus bank holidays (pro rata) A special day off for your or a loved one's birthday 500 paid towards a holiday of your choice A paid day to volunteer with a charity close to your heart A friends and family discount scheme Life assurance for your peace of mind Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more Exciting social events, including our famous Christmas parties!

Who are we?

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.


Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.


We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.


Diversity is key to our success and work hard to make sure we're inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We'll be happy to help.