Job Description

Req ID#: 401317
Motherwell, Scotland, Maxim, GB
:

Foundever

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At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career

.

Are you are passionate about delivering excellent Customer Service, or just simply wants to try a new opportunity? Then we want to hear from you!

Our family friendly working hours range between

8:00-18:00 Monday to Friday

. Saturday working between 8:00-14:00 once every 4 weeks

(No late nights or Sundays).

We are looking for

both

new

and

experienced

customer service advisors to join our growing team at Foundever Maxim on a full time

permanent contract

The Role

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Are you looking for your next challenge...?

Do to expansion we have an exciting new opportunity at our Maxim site, we are looking to add experienced Complaints Advisors to our team on one of the six largest energy companies operating in the UK.





The role entails customer contact regarding a number of topics which our agents provide support for;




Billing enquiries Offer Smart meter upgrades Change of tenancies Appointment bookings Complaint handling




As well as a variety of other queries.





This is a phone based role, involving inbound and outbound calls, with other back office tasks involving emailing and sending letters.


Role- Customer Service Rpresentative Pay- 23,809.50 per year Contract- Permanent/Full Time

Benefits;


Casual dress Employee discount On-site parking

About You

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What we need from you in order to be successful?

A willingness to learn new skills Be resilient when dealing with more challenging customers. But polite at the same time. Talking is your thing, enjoy building rapport with people A willingness to work with customers and solve their problems Previous utilities experience (desirable but not essential)

Our Site

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Foundever Maxim is located in Maxim park Euro-central directly behind the Dakota hotel in Motherwell. We are

easily accessible by car and by public transport

links. We are extremely proud of the

multi-cultural social environment

here at Foundever and have regular

staff engagement events

to enhance on our one team one vision approach and

team building culture

. We believe in rewarding great work with both team and

individual prizes

for a job well done. We have

competitions all year round

From Easter bonnet contests to Halloween best dressed and best pod events which will bring so much fun to your day. We are

supported on site by our Bistro

for all your catering needs.


It's really important you are able to commute to our site so please check the below address before applying:

10 Maxim Park,

Motherwell ML1 4WR, United Kingdom

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:


Use Flexible pay to choose when to get paid throughout the month. Track your shifts, earnings and spending in one place. Build a rainy day pot to reduce financial stress and reward yourself in the future. A Benefits checker to calculate what government support you could be missing out on. Chat to a Financial Coach to get expert guidance about your money. Get discounts on your shopping with Vouchers.

APPLY NOW

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What are you waiting for? Start your Foundever journey and click apply!