Job Description

MAIN PURPOSE OF ROLE

We are looking for a

Customer Service Advisor

to join our team. This role involves working together as part of a fun and rewarding team supporting our customers with queries over the phone and via email ensuring they are provided with the highest quality of customer service.

ACCOUNTABILITES

This role will involve the following responsibilities:

Processing incoming calls and emails from customer and other stakeholders. Taking Sales Orders over the telephone and via email. Liaising with customers regarding orders and resolving any queries. Processing customer orders using our ERP System Kerridge K8. Checking stock levels and assessing the validity of orders. Providing excellent customer service. Liaising with other department within MyLife Bathrooms including the Area and National Sales Managers, the Operations Director, and Warehouse Managers. Assisting with continuous improvement initiatives within the department.

SKILLS KNOWLEDGE & EXPERIENCE

Essential Skills & Experience

Excellent verbal and written communication skills that allow you to help inform and advise our customers and colleagues clearly and effectively.

Excellent organisational and time management skills.

The ability to be resourceful and anticipate our customer's needs.

Proficient in Microsoft Office packages including Outlook and Word.

Excellent attention to detail and accuracy in work.

Take pride in their work and have a willingness to learn and 'can do' attitude.

Desirable Skills & Experience

Experience in a similar role.

Experience working with ERP/CRM system. Experience in the bathroom industry.
Training will be provided.

THE PACKAGE

We offer a highly attractive package that includes a competitive salary, 4-day flexible working week, health/cash plan, life assurance, free on-site parking and employee discount.

Job Types: Full-time, Permanent

Work Location: In person