Job Description

Job Title: Customer Service Advisor

Experience Level:

Experienced

Location:

Office-based

Employment Type:

Full-time

About the Role

We are a well-established Claims Management Company seeking an experienced and professional Customer Service Advisor to join our team. This role is focused entirely on handling customer enquiries via phone and email, supporting clients throughout the claims process, and delivering a high standard of service at every stage.

Key Responsibilities

Handle inbound and outbound customer phone calls in a professional and empathetic manner Respond to customer enquiries via email clearly, accurately, and within agreed timeframes Provide updates and guidance to customers regarding their claims Manage customer expectations and handle sensitive or complex conversations confidently Accurately update customer records and case notes on internal systems Liaise with internal departments to ensure claims progress smoothly Maintain compliance with company procedures and regulatory standards

Essential Requirements

Minimum

2+ years' experience

in a customer service role Excellent telephone manner and strong written communication skills Ability to handle vulnerable or distressed customers with care and professionalism Strong attention to detail and organisational skills Confident using CRM systems and Microsoft Office Ability to manage a high volume of calls and emails effectively

Desirable Experience

Previous experience in claims management, insurance, legal, or financial services Knowledge of FCA-regulated environments Complaint handling experience

What We Offer

Competitive salary based on experience Supportive team environment Full training and ongoing development

How to Apply

If you have the relevant experience and are passionate about delivering excellent customer service, please apply directly via Indeed with your up-to-date CV. Shortlisted candidates will be contacted for the next stage of the recruitment process.

Job Types: Full-time, Part-time

Pay: From 24,000.00 per year

Benefits:

Casual dress Company events Company pension On-site parking Work from home
Experience:

Customer service: 1 year (required)
Work Location: In person