Job Description

Are you ready to take on a pivotal role in delivering exceptional customer service at BLK BOX? At BLK BOX, client obsession is at the heart of our values, and we are committed to delivering a world-class experience to our customers across the globe. Join us on our mission to provide unparalleled customer service and contribute to our dynamic and innovative fitness community.

This role is key to delivering exceptional customer service at BLK BOX -- ensuring that we not only uphold and deliver on our promises but also strengthen and develop lasting relationships with our clients. Working closely with various departments across the business, this role will support our clients in resolving their issues and ensuring our service level agreements are met.

Responsibilities

Customer Focused:

Responding to customer questions and complaints across multiple platforms - email, phone calls, social media, live chat and WhatsApp.

Teamwork:

Working with various departments across the business to resolve customer issues.

Problem Solving:

Find the best possible solution to solve customer complaints.

Organisation:

Keep accurate records of customer tickets and updates to ensure issues are resolved in line with business SLAs.

Product Knowledge:

Providing information about new and existing products and services.

Sales Admin:

Tracking and processing new orders, returns and refunds.

Inbound Sales:

Making sales and processing payments when necessary.

The Ideal Candidate

Customer Service Experience:

Previous experience working in a customer service role.

Decision-Maker:

Ability to work independently, make timely decisions, and ensure department and company success.

Trouble Shooter:

Good problem-solving skills with a solution-oriented mindset.

Process-Oriented:

A process-driven approach with strong planning skills.

Communicator:

Strong verbal and written communication skills.

Patient:

Active listening skills and a genuine desire to help resolve customer issues.

Composed:

Ability to remain calm in stressful situations.

People Person:

Enjoys working with people to deliver exceptional customer service.

Resilience:

Can accept criticism and find resolutions to complex problems.

Attention to Detail:

Keeps accurate records of conversations and resolutions.

Why Work for BLK BOX

The Mission:

Be part of a forward-thinking company leading the industry in fitness innovation.

Recognition and Rewards:

Monthly and annual rewards and recognition for superior performance.

Collaborative Environment:

Work in a collaborative space fostering teamwork and accountability.

Impactful Work:

Contribute to a company that positively impacts people's lives.

Career Growth:

Fantastic training opportunities and long-term career progression aligned with company growth.

Hybrid Working:

A balanced mix of home and office working.

Perks:

Enjoy our on-site gym, staff discounts, quarterly team days, healthcare cashback plan, team lunches, and more.
Job Types: Full-time, Permanent

Pay: 24,420.00-30,000.00 per year

Benefits:

Company pension Employee discount Gym membership On-site parking Work from home
Work Location: In person