Job Description

Job description

Job Title: Customer Service Advisor

Reporting to: Customer Service Manager

Location: Newtownards

Who we are:

Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK.

Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. With impressive and sustained growth over the past decade, Aqualla is owned by FM Mattesson group.

Join

Aqualla Adamsez

as a Customer Services Advisor, where you'll process orders, support the sales team, and assist customers via email and phone with professionalism and courtesy to resolve inquiries effectively.

Key Responsibilities

Process customer orders manually and through the ERP system. Respond to and resolve customer queries via email and phone in a timely manner. Maintain professional and courteous communication with B2B customers. Provide ongoing support to Regional Sales Managers. Offer alternative solutions to ensure customer satisfaction. Collaborate with internal departments to meet customer needs. Liaise with courier services to ensure order fulfilment. Support new process implementations and improvements. Handle general office administration and other tasks as assigned.

Essential:

Minimum 2 years in a customer-facing or contact role. Experience in a fast-paced office environment within a professional team. Strong written and verbal communication skills. Excellent attention to detail and commitment to high-quality delivery. Ability to multitask and adapt to changing priorities.

Desirable:

Familiarity with ERP systems or customer contact management tools.

Qualifications

No specific qualifications required.

Core Competencies

Team-oriented and collaborative. Dedicated to high standards and continuous improvement. Customer-focused with a commitment to excellent service. Willing to learn from mistakes and share insights with others.
To apply for the role, please send your C.V to rachael.mcneill@aquallabrassware.com

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Bereavement leave Casual dress Company pension Discounted or free food Employee discount Free parking Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/07/2025