Job Description

We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor!

Location:

Burnet Road, Norwich

Key Responsibilities:

Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact. Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures. Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

Proven experience in a phone-based customer service role. Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook. NVQ in Customer Service and educated to GCSE level (desirable). Excellent verbal and written communication skills. Outstanding customer service skills, including empathy, understanding, and problem-solving. Ability to think laterally and work independently when required.
Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!

Please follow the link below to see the attached for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

Job Types: Full-time, Permanent

Pay: 26,732.16 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Store discount
Work Location: In person