Job Description

Role Overview:

You will be responsible for handling both existing and new customer queries, providing accurate information, and ensuring customer satisfaction. The role requires you to manage a wide range of customer concerns, from product-related inquiries to delivery queries - liaising with our delivery partners.

Key Responsibilities:

Existing Customer Queries:

Resolve delivery issues and queries Handle cases involving damaged products Manage returns and refunds requests

New Customer Queries:

Provide order quotes and give product recommendations based on customer requirements Answer product-related questions Help with shipping queries

Working Hours:

Full-time, Monday to Friday, 9am - 5.30pm

Skills and Competencies Required:

Able to use different web platforms, experience in using Zendesk is ideal but not essential Strong Mathematics skills Great telephone manner Excellent writing and typing skills Friendly, personable, and professional demeanour Strong problem-solving ability Highly organised and able to prioritize multiple tasks Develop full knowledge of our company, product features, and sizes, enabling you to provide accurate recommendations to customers Ability to respond to customer queries and issues in a calm, professional, and empathetic manner Proactive, with a strong focus on problem-solving Fluent in written and spoken English Comfortable handling multiple customer queries at once Ability to communicate effectively with the production team and delivery partners on a daily basis
If you're passionate about delivering top-notch customer service and thrive in a fast-paced, growing business, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: From 24,500.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person