Job Description

About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you'll go further, faster. What are you waiting for?
Location - Gadbrook Park, Northwich (Office Based)
Contract - 3-6 month Fixed Term.
Shift Pattern - 8am-4pm / 12pm-8pm including a 1 in every 3 weekends.
Are you passionate about delivering exceptional service and excited to represent leading brands? Join us at THG, where you'll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more!
In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction.
If you're ready to take the next step in your career, challenge yourself, and grow in an evolving industry, THG is the perfect place for you.
Key Responsibilities:

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice and solutions while maintaining excellent service quality.
• Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
• Consistently meet achievable department targets, ensuring high-quality interactions every time.

What We're Looking For:

• Strong written and verbal communication skills.
• A positive attitude with a desire to learn and develop new skills.
• A professional, approachable, and dedicated individual with a passion for delivering great customer service.

Being Part of THG Orbit:
We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms...
Benefits:

• Staff discounts on THG brands and Hale Country Club
• Employee Saving Scheme
• Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness support.
• Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities
• Private Pension Scheme
• 25 days annual leave
• Buy back your time scheme
• Birthday leave
• 2 days of volunteer leave
• Free parking
• Tech Scheme
• Localised engagement activities. Eg, Netball/Football tournaments

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Skills Required