Job Description

Join Our Growing Team at Buttercups Training!

Are you passionate about education, personal development, and delivering exceptional customer experiences? Buttercups Training, a leading and rapidly expanding SME, is looking for enthusiastic individuals to join our team! We're committed to fostering a healthy work-life balance while achieving remarkable results.

Why Choose Buttercups Training?

Industry Leader:

We are the #1 provider in our sector, recognised for our excellence.

Accredited Excellence:

GPhC accredited for our pharmacy programs, a main provider on the Register of Apprenticeship Training Providers, Matrix accredited and immensely proud of our recent Ofsted grading.

Growth & Opportunity:

Be part of a dynamic company that values innovation and continuous improvement.

Supportive Culture:

We foster a positive, "can-do" attitude and provide comprehensive training.

Your Role: Customer Service Advisor

As a key member of the Customer Service team, you'll play a vital role in ensuring our learners and clients receive outstanding support. Your responsibilities will include:

First-Line Support:

Efficiently manage inquiries via telephone and service tickets, providing clear and helpful information about our programs and learner support.

Service Desk Management:

Maintaining and organising our service desk to ensure rapid and accurate responses.

Cross-Departmental Collaboration:

Support other departments as needed, fostering a collaborative team environment.

Communication & Liaison:

Facilitate seamless communication between learners, tutors, and clients.

Data Management:

Accurately enter and maintain records on our systems.

Event Participation:

Potential to represent Buttercups Training at events (occasional)

General Administrative Support:

Undertake other tasks as required to support the team.

We're Looking for Someone Who:

Is passionate about personal development and education. Possesses strong customer service and communication skills. Is organised, detail-oriented, and proficient in data entry. Has a positive, proactive attitude and a willingness to learn. Is a team player who thrives in a fast-paced environment.
Although knowledge of the Pharmacy, Education and Training Sector is not essential, a desire to learn is.

What We Offer:

We are passionate about our people:

We are delighted to announce that Buttercups Training is now a Real Living Wage Employer. This means that every employee working for Buttercups Training will earn a Real Living Wage from April 2025.

Job Type:

Full-time, Fixed term.

Benefits:

Additional Leave Company Events Health & Wellbeing Programme Life Insurance Income Protection. Employee Assistance Programme (EAP)

Schedule:

Day shifts.

Work Location:

Office based in NG7

Ready to Make a Difference?

If you're eager to contribute to a growing and reputable training provider, we want to hear from you!

Job Types: Full-time, Fixed term contract
Contract length: 8 months

Pay: From 24,242.40 per year

Benefits:

Additional leave Company events Health & wellbeing programme
Schedule:

Day shift
Work Location: In person