Job Description

Hours:

Full-Time & Part-Time Opportunities Available

Full-Time:

Monday - Friday, 9:00am - 6:00pm

Part-Time:

3 days per week (Monday-Friday), 9:00am - 6:00pm on working days

About the Role

Are you someone who enjoys helping others and delivering a high standard of service? We're looking for friendly, reliable, and motivated

Customer Service Advisors

to join our growing team in Nottingham city centre. This is a great opportunity whether you're looking for a full-time role or a flexible part-time position, with structured hours and a supportive working environment.

As a Customer Service Advisor, you'll be the first point of contact for our customers, helping to answer any questions, provide information, and ensure every interaction is handled professionally and positively. You'll play a key role in representing our clients, ensuring every customer interaction is handled with professionalism, care, and efficiency.

Key Responsibilities

Engage with customers in a polite, approachable, and professional manner, within a face-to-face environment Provide helpful and accurate information and answer any enquiries clearly and confidently Develop a strong understanding of our clients' products and services to confidently support customer needs Maintain clear and professional communication Record and update customer information accurately on internal systems Work collaboratively with team members to meet individual and team performance goals while following company procedures and compliance standards Process customer requests and transactions accurately, ensuring a smooth and efficient experience

What We're Looking For

Excellent communication and listening skills A positive, customer-focused attitude Ability to remain calm and professional under pressure Good basic computer skills and confidence using systems Strong time management and reliability Previous customer service experience is desirable but not essential, as full training will be provided

Benefits

Full-time and part-time roles available (hours and days as stated above) Central Nottingham (NG1) location with easy transport links Comprehensive training and ongoing support, to develop skillset and confidence Opportunities for development and progression Friendly, team-oriented working environment Opportunity to increase your take-home pay through performance-based bonuses, in addition to your base pay, by meeting individual performance targets

How to Apply

If you're ready to take the next step in your customer service career, we'd love to hear from you. Click

Apply Now

and

upload your CV

ensuring

contact information is up to date

. Successful candidates will be contacted by a member of our team to discuss the next steps.

We are an equal opportunity company and welcome applications from all suitably qualified candidates.

Job Types: Full-time, Part-time, Permanent

Pay: 488.40-839.17 per week

Benefits:

Additional leave Company events Transport links
Ability to commute/relocate:

Nottingham NG1: reliably commute or plan to relocate before starting work (required)
Application question(s):

If applying for Part-Time Hours: Can you work a minimum of 3 days during the week ?
Work authorisation:

United Kingdom (required)
Work Location: In person