Job Description

Job Title:

Customer Service Advisor (Occupational Health)

Salary:

23,000 - 27,000 per annum

Working Hours:

37.5 per week (Monday - Friday)

Job Type:

Permanent

Location:

Stockport - Hybrid (x3 days office, x2 days homeworking)

Reporting to:

Customer Service Lead

About Us:

Innovate Healthcare are a forward-thinking occupational health company working in both the private and public sectors. Our mission 'deliver high quality health and work services, which are accessible to all'. Our purpose is to 'help people overcome barriers to health and work'. All our team members live by our 'HEROIC' values (Honesty, Energy, Reliable, Own It, Integrity, Communication) which are at the heart of all we do.

About the role:

We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team. Customer Service Advisors at Innovate Healthcare service act as the first point of contact for customers and service users, aiming to provide a 'right first time', quality service and experience.

You'll contribute to the provision of exceptional service to customers by completing a full suite of customer service duties, ensuring a seamless experience for service users which reflects organisational commitment to quality and efficiency.

What you'll bring to the team:

Experience of working in a customer service role; exceptional candidates will have experience in the occupational healthcare sector Exceptional written and verbal communication skills; you are comfortable with telephone calls and emailing, and enjoy the opportunity to engage directly with customers and service users Ability to prioritise and manage a variety of tasks efficiently and effectively, and confident in explaining detailed information clearly and concisely Fantastic attention to detail, recognise the responsibility we hold when dealing with people's personal and sensitive data, and enjoy ensuring that the work you undertake is accurate and complete Team spirit - You'll enjoy working as part of a small, close-knit customer service team, but relish the chance to work more widely, and love contributing to team and business success Proactive approach to problem-solving, and are driven to get to solutions and outcomes Proficient with Microsoft Office suite, and with learning IT skills and systems as necessary

What you'll get in return:

A salary of between 23,000 and 27,000 per annum, commensurate with your skills and experience 33 days of annual leave, including 8 bank holidays, plus Birthday Day Off Simply Health Cash Plan membership Physical Health Allowance Refer a Friend scheme worth 250 per successful referral Comprehensive Employee Assistance Programme, including face-to-face/virtual counselling
A criminal history check may be conducted on the recommended persons for these positions.

Innovate Healthcare is committed to promoting equality and eliminating unlawful discrimination, and we are committed to building and maintaining a diverse workforce which is truly representative of the society within which we operate. We want to build inclusive work environments, where all our employees have equal opportunities to fulfil their potential and realise their aspirations. We are part of the Disability Confident scheme, meaning that we commit to offering an interview to a fair and proportionate number of disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We will ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

If you require any assistance with the application process, please contact the People Team on HR@Innovatehmg.co.uk

Job Types: Full-time, Permanent

Pay: 23,000.00-27,000.00 per year

Additional pay:

Loyalty bonus
Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free or subsidised travel Free parking Gym membership Health & wellbeing programme Work from home
Schedule:

Monday to Friday No weekends
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Work Location: Hybrid remote in Stockport SK1 1TA

Reference ID: Inn0-CSA- Stockport