Job Description

This is the job

Role:

SmartCare Service Advisor

Salary:

25,480

Location:

Oldbury - office based

Contract:

Permanent Full-time

Hours:

40 hours per week, Monday to Friday between 08:00 - 18:00, 1 in 3 Saturdays between 09:00-14:00

Start Date:

7th July



Our SmartCare Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for our SmartCare customer communication while the vehicle is undergoing maintenance and repair in our network centres

What Will I Be Doing

Order service and or repair parts in a timely manner to ensure speed of service Administer customer booking and job details in our bespoke management system from parts ordering to job completion and invoicing Gathering information from customer calls and applying logic to assess the best course of action Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust Develop and maintain comprehensive product knowledge Provide clarity of services and repairs based on Technician recommendations, especially whilst seeking approval to undertake service and or repairs Schedule vehicles for appointments in the workshop efficiently and accurately. Maintain precise and up-to-date customer records within our systems for effective service management Handle all customer requirements for service and vehicle repairs in an efficient and professional manner Liaise with the network garage to progress work through the system. Let customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions Treat any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise

Additional Information

What We're Looking For:

Think Impact:

You will genuinely care about our members and their well-being, wanting to find the best options for them

Back Each Other:

Working as part of a team who support and mentor each other to ensure self-development and better customer outcomes

Push For Better:

You will view problems and objections as an opportunity to grow, with an ability to bounce back from setbacks to find the right solution

Own It:

Our industry evolves, and so should you. Stay curious and open-minded

Why Choose The AA?

Access to a 24/7 GP Chat line for when speaking to a doctor just can't wait Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children) Discounts on multiple online and high street shops, experiences and food Great employee pension schemes Physio, Dental and eye test benefits Mental health help

Plus additional benefits to reward longer service!

After 6 months:

Technology and Appliance Vouchers Cycle to Work scheme Gym Membership Home Health Testing for you and your household

After 12 months and beyond:

Car Salary Sacrifice Scheme Recognition for hitting tenure milestones

Ready to Accelerate Your Career?

Apply now by clicking the link below. Let's drive success together!