Job Description

Job Purpose

The purpose of this role is to support BargainMax customers by handling enquiries and resolving issues through exceptional customer service and first-contact resolution.

You will also contribute to continuous improvement by providing your Customer Service Team Manager with insights on emerging trends, potential risks, and opportunities to enhance the overall customer experience.

Responsibilities

Handle customer enquiries and complaints across multiple channels, including social media, email, and inbound calls.

Focus on delivering first contact resolution wherever possible. Use initiative and creative problem-solving to find effective solutions, taking full ownership to ensure customer issues are resolved to a high standard. Act as a brand ambassador for BargainMax, consistently reflecting our values and service standards. Demonstrate a genuine passion for delivering service excellence throughout the entire customer journey. Champion the voice of the customer across the business, helping to shape decisions and improvements. Proactively identify challenges and propose practical solutions to enhance the customer experience. Support colleagues through change, embracing it as an opportunity to grow and improve team performance. Serve as a role model with a positive, can-do attitude, promoting collaboration and team spirit. Show enthusiasm for contributing to business improvement initiatives and continuous development.

Qualifications

Proven experience in a customer service role is essential. Experience in complaint handling is desirable. Proficient in Microsoft Office, including Outlook and Excel. Experience with customer service platforms such as eDesk, Gorgias, Zendesk, or similar tools is an advantage. Strong problem-solving skills with a proactive approach to finding solutions. A collaborative team player who thrives in a diverse and inclusive team environment. Excellent communication skills, both with customers and within internal teams. Comfortable using multiple systems and platforms simultaneously when managing customer queries.
Job Type: Full-time

Pay: 25,500.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Day shift Weekend availability
Experience:

Customer Support: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/05/2025
Reference ID: BMO/CA/JI
Expected start date: 02/06/2025