Job Description

Job description

We are looking for a team player who is a customer focussed, motivated and knowledgeable Customer Service Executive within the Parcel Industry. We expect excellent communication skills and an ability to build strong customer relationships.

Job Purpose & Main Duties:

- Using our internal systems to make sure that all customers parcels and freight are delivered in a timely manner and systems / customers updated accordingly.

- Answer inbound telephone calls from customers to book on parcels to be collected.

- Receive calls with queries from other depots about deliveries in our area.

- Speak with drivers to establish delivery and collection times.

- Input booked jobs onto the relevant system to ensure they are processed.

- Deal with customers who arrive to either collect or drop off parcels

- General support and admin duties.

- Enter Proof of Deliveries onto the relevant IT platform for any deliveries completed on Paper.

The person (Skills & Experience):

- Previous experience desired.

- Previous experience working in the parcel industry would be an advantage and desirable

- Intermediate or advance Microsoft applications including Word and Excel

- Confident, Strong and effective communication skills - both verbal and via email

- Excellent telephone and people handling skills

- Good team player

- Ability to take directions readily

- Ability to work alone using own initiative

Job Duties:

Answer incoming customer inquiries Stay up-to-date on new products, services, and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested
Work Remotely

No
Job Type: Part-time

Pay: 12.21 per hour

Schedule:

Monday to Friday Some Saturdays
Work Location: In person

Job Types: Part-time, Temp to perm
Contract length: 6 months

Pay: From 12.21 per hour

Expected hours: 25 per week

Work Location: In person